AI Engine
LiveAgents with instructions, memory and tools, working inside processes — their answers land as task data.
- Swap the model, keep the process
- Limits on rounds, tokens and tools
- Each failure named, and routed
Agent Setup
5Setting up agents once, and using them in any process.
AI Nodes
An AI node calls a model in a process; the answer goes on to the next nodes, and the process runs the tools it asks for.
AI Providers
Connect Anthropic, OpenAI or Google once and reuse the credentials; which model runs is set apart from the process.
Reusable Agents
An Agent bundles a model, instructions, skills and settings. Define it once and use it in any process.
Agent Skills
A Skill is a reusable set of instructions, examples, response style and guardrails you can add to any Agent.
Agent Settings
Limits on tokens and tool rounds, sampling, and each provider’s own options: Anthropic’s thinking budget, OpenAI’s reasoning effort, Google’s safety thresholds.
Context
3What the agent knows when it answers.
Task Context
The task’s data is put into the agent’s instructions, so it answers with the current facts.
Conversation Memory
Earlier messages of a conversation are loaded and new ones saved, so the agent remembers what was said.
Knowledge Sources
Any node can be a knowledge source — a database query, an API call — and the agent looks things up in it as it works, instead of everything going into the prompt.
Tools
3What an agent is allowed to do.
Tool Definitions
Describe each tool with a name, inputs and outputs, and list exactly which process nodes and MCP tools the agent may use.
Tool Execution
The agent picks a tool and the process runs it, round after round, until the agent is done or reaches your limit.
Agents as Tools
One AI node can use another AI node as a tool; both share one time limit.
Results
2Using what the agent returns.
AI Results
The answer and its token usage are added to the task, ready for conditions, next nodes and replies.
AI Errors
Failures come back with a cause — rate limit, timeout, too many rounds, input too large — so each can take its own path.
External MCP
6Using other MCP servers from your processes and agents.
MCP Discovery
PreviewConnect an MCP server and see what it offers: tools, resources and prompts.
MCP Authorization
PreviewConnect servers that are public, that use a bearer token, or that use OAuth — tokens are refreshed for you.
Pinned Tool Definitions
PreviewWhen a process is published, the name, description and inputs of each MCP tool it uses are saved with it.
MCP Calls
PreviewA node can call a tool, read a resource or get a prompt from an MCP server, using the task’s data.
MCP Tools
PreviewChoose exactly which tools of an MCP server an agent may use — the rest stay out of its reach.
MCP Results
PreviewThe server’s answer is added to the task; if the call fails, the task takes its error path.