FAQ
Everything about Fractal, answered.
What Fractal is, how your agents build on it, how it runs, and what it costs — 54 answers in 9 topics.
The Basics
What is Fractal?
Fractal is a platform where you and your AI agents build software — interfaces, processes, integrations and AI agents — and Fractal runs, hosts and scales it. 1 connected platform instead of a stack of disconnected tools: front-end, back-end, workflow engine, queues and hosting.
Who is Fractal for?
For anyone who builds a product with AI agents — or in a visual editor — and needs it to run in production: founders and builders, engineering and product teams, and companies whose processes can’t stop. 2 banks with 1.2M customers run on Fractal today.
What can I build on Fractal?
A whole product: its interfaces, the processes behind them, its integrations and its AI agents. SaaS apps, online stores, marketplaces, CRMs, booking apps, back offices, AI support desks — and banking, fintech, insurance, logistics, education and healthcare products.
Do I need to write code?
No. Everything can be built in the visual editor — interfaces, processes and integrations — by you or by your agent. Where you need code, a Function node runs JavaScript.
How do I start?
Join the waitlist: Fractal opens to teams in waves. The Free plan stays free forever for early birds, with no credit card.
Building with AI Agents
How does my AI agent build on Fractal?
Over MCP. Connect your agent to Fractal’s MCP server, and it signs in itself — no token to paste. It builds interfaces, processes and agents, runs them and reads the results. You see everything it builds in the visual editor.
Which AI agents can I use?
Claude Code, Cursor, Codex, the Claude app — or any MCP client.
Which AI models can my product use?
Anthropic’s, OpenAI’s and Google’s. Connect a provider once and reuse it; which model runs is set apart from the process, so you can swap the model and keep the process.
Can I build without an AI agent?
Yes. Everything an agent builds, you can build yourself in the visual editor — the same editor where you see every step your agent takes.
Changes and Testing
What happens when I change something?
It runs live the moment it’s saved — nothing to build, deploy or release. A change goes from request to production in 1 hour.
How do I test a change before it reaches production?
On a separate branch: try it in View mode and through its endpoints, then merge it. Branches come from the Startup plan up.
Can I undo a change?
Yes. Every change is a version, with its author and time. Roll back to any earlier version — and see what the rollback will change before you run it.
What happens when something fails?
Retries and waiting are built into the engine. When a task does stop, you find it, see what it carried and the node where it stopped — and a process can route each failure to its own next step.
How long can a process wait?
As long as it needs: tasks survive restarts and deploys, and resume the moment the next event arrives. On Fractal Cloud a task can wait up to 30 days; on your own servers, longer.
Performance and Scale
How fast is Fractal?
Up to 200,000 actions per second on a load test, each under 5 ms, and 20,000 requests per second, each starting a whole process — run end to end in under 100 ms (p99). For comparison, as each publishes it: Temporal Cloud, 150,000+ actions per second at peak; n8n, 220 executions per second on 1 instance, load-tested up to 2,500 on 7 servers.
Sources: Temporal’s Series D announcement · n8n’s benchmark
How does Fractal scale?
Every part runs as a service of its own and scales out as its own load grows — more of the busy part, and only that one. A rush on one part never slows the rest.
How reliable is Fractal?
99.99% uptime. Fractal runs across availability zones and data centers: if a zone or a whole data center goes down, another takes over, with your data.
Security and Compliance
Does Fractal run in production today?
Yes. 2 banks with 1.2M customers run on Fractal in production. In 1 of them, a new credit product went from request to live in 3 days.
How is my data protected?
Every call is checked for its token and permissions. Every credential is encrypted with its own AES-256-GCM key. API calls can be secured with client certificates (mTLS) and PSD2 signing (QSEAL). JavaScript runs in isolated containers, and every change is recorded with its author and time.
Can I control who sees and does what?
Yes. 5 roles, from run-only to owner, given at any level — a company, a project, a process — and inherited by everything inside. Run-only access lets a person or a system run a process without seeing its logic.
Do you support single sign-on (SSO) and two-factor sign-in (2FA)?
Yes — single sign-on (SSO) from the Enterprise plan up: your team signs in through Okta, Azure AD or any OIDC or SAML provider. And two-factor sign-in (2FA) is coming in Q4 2026, with a second factor at every sign-in.
Is Fractal SOC 2 or ISO 27001 certified?
Not yet: SOC 2 and ISO 27001 are planned, as is a DORA exit plan. Security documentation is available on request.
Hosting, Data and Export
Where does my product run?
On Fractal Cloud, or on your own hosting — in your cloud or your own data center. Self-hosted Docker (Open Source) is free: 1 container, up to 50 requests per second, coming soon to GitHub. Self-hosted K8s (Enterprise) runs on your Kubernetes, with scaling and failover.
Where is my data stored?
In your own database: the Data node connects your processes to it. A database in Fractal Cloud is planned.
Can I export what I build?
Everything exports — as Fractal objects, not as code. It runs only on Fractal: in Fractal Cloud or on your own servers.
Interfaces
Can I build mobile apps?
Yes. Web and mobile interfaces — iOS and Android — are built in the same editor, connected to your data and to the process behind every button.
Can my customers sign in?
Yes. Your customers and your employees sign in to the interfaces you build on Fractal.
Can I take payments?
Yes — through your payment provider’s API, which a process calls like any other integration.
Moving to Fractal
I built it with Lovable, Bolt or Replit. Do I have to start over on Fractal?
No. Bring your prototype. We look at it and tell you which flow we move first. We help you move it to Fractal for free — the process, the interfaces and your database, out of Lovable Cloud and into your own.
Our app runs on Bubble. Where does its data go?
Into your own database. The Data node works with your own database, so it stays yours. We help you move 1 of your processes to Fractal for free — its interfaces and its data included.
Our site is on Webflow. Do we have to rebuild it?
No. Keep your site. Bring 1 form from it. We help you move the process behind it to Fractal for free — its interfaces and your database included. Your customers sign in to their account on Fractal — in place of the User Accounts Webflow switched off on 29 January 2026.
Sources: Webflow’s changelog, 29 January 2026
We run on n8n. Why move to Fractal?
Fractal is the platform even banks run on. n8n’s own benchmark: 220 executions per second on 1 instance, load-tested up to 2,500 on 7 servers — and under load it takes over 100 seconds to respond. On Fractal, a whole process runs end to end in under 100 ms (p99), up to 200,000 actions per second on a load test, with retries and waiting built in. And you don’t move everything at once: start with a free migration assessment, and a free PoC licence lets you run Fractal in parallel with n8n.
Sources: n8n’s benchmark
Our Zaps work. Why rebuild them on Fractal?
You don’t rebuild them yourself. Bring the process your Zaps — or your Make scenarios — hold together. We move it to Fractal for free, its interfaces and your database included. Running Zapier across a company? Start with a free migration assessment: you get a report on your processes and a migration plan, and a free PoC licence lets you run Fractal in parallel with Zapier.
Our team works in Retool consoles every day. Do we rebuild them?
You don’t rebuild them alone. Start with a free migration assessment of the processes your team runs from Retool, consoles included: you get a report on your processes and a migration plan. Then we help with the whole migration, staff interfaces included. A free PoC licence lets you run Fractal in parallel with Retool: tasks already running finish in Retool, new tasks start on Fractal.
Everything we run is on OutSystems, Mendix, Power Apps, Pega or Appian. Can we move without stopping our work?
Yes. A free PoC licence lets you run Fractal in parallel with your current platform. While both run, tasks already running finish on your current platform, and new tasks start on Fractal. Start with a free migration assessment: you get a report on your processes and a migration plan. Then we help with the whole migration, staff interfaces included.
We run on Camunda, and BPMN is our modelling standard. What happens to it?
We build your processes on Fractal — and, if you need it, AI can generate BPMN documentation from them. Start with a free migration assessment: you get a report on your processes and a migration plan, and a free PoC of the first process runs alongside it. While both run, tasks already running finish on Camunda; new tasks start on Fractal.
We’re a larger company. How does a move start?
With a free migration assessment: you get a report on your processes and a migration plan. How long it takes depends on your project. A free PoC of the first process runs alongside it — we build it for you or with your team, or we train your team, free. Then we help with the whole migration, staff interfaces included.
Can we try it on a real case first?
Yes: 1 use case in 1 week, free. The week starts when we get access to your systems or when we agree on the use case. The PoC runs on your own servers or on a trial plan on Fractal Cloud — as we agree.
We’re an agency. Can you help with a client’s project?
Yes. Talk to us about moving 1 of your client projects to Fractal for free.
Pricing
What counts as an action?
1 node run. When a process runs, each node it passes through is 1 action, counted across every process in the company. The count starts again each month — on yearly plans too.
Is the Free plan really free?
Yes. Free is a working plan, not a trial: build, deploy and run a complete process on it, with no card.
What happens when I reach a limit?
You see it coming. The editor’s side panel shows the month’s actions and storage as rings: orange at 75%, red at 90%, with how much is used and how to avoid a stop. A task already running finishes. New tasks past the month’s actions fail with an error your process can handle, and requests past the per-second limit get HTTP 429. Upgrade at any time, and the new limits apply as soon as the payment completes.
How is billing handled?
Per company: each company has its own plan, usage and invoices. Payment runs through Stripe’s hosted checkout — Fractal never sees or stores your card.
Can I change my plan?
Upgrade at any time. Moving down to Free is always open. A plan whose storage is below what you already use can’t be chosen until you free some up.
Monthly or yearly?
Yearly billing saves 34% on Personal plans and gives 2 months free on Business plans. Actions still reset each month.
Personal or Business?
Personal plans are for individual developers and small projects. Business plans are for teams going to production: higher throughput, more storage, larger limits, a built-in ledger and fast counters, and version control — and from the Enterprise plan up, single sign-on (SSO) and a Slack channel with the team. Every paid plan has a 99.9% SLA; Custom, 99.99%.
Can I run Fractal on my own servers?
Yes. Fractal is cloud-agnostic: it runs in any cloud or your own data center. Self-hosted Docker (Open Source) is 1 container on your server, up to 50 requests per second; Self-hosted K8s (Enterprise) runs on your Kubernetes with scaling and failover, beyond that, its limits set with you.
Is my data safe?
Banks run on Fractal in production. Every call is checked, every secret encrypted, every change on record — and security documentation is available on request.
What counts toward storage?
The files your company keeps and the data of its tasks that are saved, together. A plan can’t be moved to while you already use more storage than it holds.
What does throughput limit?
How many requests per second your company’s synchronous endpoints take; past it, they answer HTTP 429. Work that runs through queues isn’t limited at entry — it drains at the engine’s own speed.
How long are tasks and history kept?
Tasks are kept 30 days on every plan. Object history is kept from 1 day on Free up to 180 days on Enterprise, then deleted.
Can I use my own domain?
Yes, from Hobby up. Bind your domain to a project, prove you own it with a DNS record, and its published interfaces and API endpoints answer there.
What does version control give me?
Branches, merges and rollbacks for everything you build — processes, interfaces and the rest — from the Startup plan up.
What is a company?
The top level of everything you build: a company holds your projects, and each project its folders. It has its own team, its own plan and limits of its own, so a busy company never borrows from a quiet one.
Still have a question?
Ask us — we’ll get in touch and answer all your questions. Or join the waitlist, and we’ll let you know when your team’s wave opens.
Free forever for early birds